Playpens

Where can I find my model number and manufacturing date on my playard?

The model number and manufacture date will be located on a sticker underneath the playard or on the floorboard.

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Has my playard ever been on recall?

Cosco playards with a model number of 05-325 or 05-396 have not been on recall. If you own a Cosco "Zip ‘n Go", "Okie Dokie", or "Carters" playpen, then it is possible that your playpen has been involved in a recall. Please refer to our recall page to check to see if your model number and manufacture date is involved in the recall.

 

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Will the pad from my playard fit any other playards?

Dorel Juvenile Group recommends that you only use the pad provided with your corresponding Cosco playard.

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Is the drop in pad replaceable and how can I order one?

Drop in pads for the playards are replaceable and are available through the Consumer Relations Department. Please have your model number and manufacturing date available prior to contacting us. To order, e-mail the Consumer Relations Department by “Clicking Here”, or fax us at 1-800-207-8182, or write to the following address:

Dorel Juvenile Group
Consumer Relations Department
P.O. Box 2609
Columbus, IN 47202-2609

You may also contact the Consumer Relations Department at 1-800-544-1108 where you can speak to a Consumer Relations Representative. Hours of operation for our 800 number are Monday — Thursday 7:00 AM to 6:00 PM EST and 7:00 AM to 4:30 PM EST on Friday.

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Are there any warranties for my play pen?

Dorel Juvenile Group warrants its products to be free from defects in workmanship and material under normal household use and service for one year following date of purchase for most products. Some of our products have extended warranties. This warranty shall not apply to damages arising from neglect, accidental damage, or commercial use of the product. This is a limited warranty. Liability for consequential property damage is expressly excluded. Proof of purchase is required. To make a claim under this warranty, you must contact Dorel Juvenile Groupšs Consumer Relations Department by “Clicking Here”, or fax us at 1-800-207-8182, or write to the following address:

Dorel Juvenile Group
Consumer Relations Department
PO Box 2609
Columbus, IN 47202-2609

You may also contact the Consumer Relations Department at 1-800-544-1108 where you can speak to a Consumer Relations Representative. Hours of operation for our 800 number are Monday — Thursday 7:00 AM to 6:00 PM EST and 7:00 AM to 4:30 PM EST on Friday. Proof of purchase is required. Not all Options 5 High Chairs are affected by the recall.

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