High Chairs

What will cause the seat pad on my high chair to wear so fast?

The seat pad on your high chair will wear quickly if you slide your child into the seat without first removing the tray, if you let your child climb into the high chair by himself, or if you clean the high chair with anything other than a warm, soapy cloth.

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Are the straps on my high chair replaceable and how can I order them?

Straps are replaceable on the high chairs and are available through the Consumer Relations Department. Please have your model number and manufacturing date available prior to contacting us. Proof of purchase is required. To order e-mail the Consumer Relations Department by “Clicking Here”, or fax us at 1-800-207-8182, or write to the following address:

Dorel Juvenile Group
Consumer Relations Department
P.O. Box 2609
Columbus, IN 47202-2609

You may also contact the Consumer Relations Department at 1-800-544-1108 where you can speak to a Consumer Relations Representative. Hours of operation for our 800 number are Monday ­ Thursday 7:00 AM to 6:00 PM EST and 7:00 AM to 4:30 PM EST on Friday.

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How should I clean my seat pad?

Wipe the seat pad with a warm, soapy sponge or cloth. Do not use bleach, harsh chemicals, or other household cleaners on the seat pad.

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How can I get a stain out of my tray?

It is recommended to use lemon juice to help remove the stains on your tray, although this may not take the stain completely off. The use of bleach, harsh chemicals, or other household cleaners is not recommended. Food items that contain food coloring or tomato paste can cause the plastic tray to stain.

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What is the weight limit on my high chair?

The weight limit on your high chair is 40 pounds.

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Does my high chair come with a parent assist tray?

The Little Diner High Chair, model 03-345, does come with a parent assist tray. For all other models, a parent assist tray can be ordered as an accessory through the Consumer Relations Department. Please have your model number and manufacturing date available prior to contacting us. Proof of purchase is required. To order e-mail the Consumer Relations Department by “Clicking Here”, or fax us at 1-800-207-8182, or write to the following address:

Dorel Juvenile Group
Consumer Relations Department
PO Box 2609
Columbus, IN 47202-2609

You may also contact the Consumer Relations Department at 1-800-544-1108 where you can speak to a Consumer Relations Representative. Hours of operation for our 800 number are Monday ­ Thursday 7:00 AM to 6:00 PM EST and 7:00 AM to 4:30 PM EST on Friday.

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Does my high chair come with a full wrap pad?

The Little Diner High Chair, model 03-345, and the Options 5 High Chair, model 03-286, do come with a full wrap pad. High chairs with a model number of 03-330 or 03-340 come with a reversible, partial wrap pad.

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How do I put my Options 5 High Chair into to the infant recline position?

To put your Options 5 High Chair into the infant recline position, you will first need to remove the footrest and the tray from the high chair. Then take the chair out of the tracks and push out on the red recline pins. Next let the red recline pins and the top guides go into the tracks on the legs. Finally, attach the handle onto the towel bar. When using the high chair in the infant recline position, you do not use the footrest or the tray.

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When using my Options 5 High Chair, where should the red pins on the side go?

 

The red recline pins are pushed out and used only when the high chair is used in the infant recline position. When you use the high chair in any other position, the red recline pins should be pushed in.

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Where can I find the model number and manufacturing date on my high chair?

The model number and manufacture date for your high chair will be located on a sticker on the back or on the bottom of the high chair.

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Has my high chair ever been on recall?

If you have an Options 5 High Chair, model 03-286, it is possible that it may have been involved in a recall. Not all Options 5 High Chairs are affected by the recall. Please refer to our recall page to check to see if your model number and manufacture date is involved in the recall.

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Are there any warranties for my high chair?

Dorel Juvenile Group warrants its products to be free from defects in workmanship and material under normal household use and service for one year following date of purchase for most products. Some of our products have extended warranties. This warranty shall not apply to damages arising from neglect, accidental damage, or commercial use of the product. This is a limited warranty. Liability for consequential property damage is expressly excluded. Proof of purchase is required. To make a claim under this warranty, you must contact Dorel Juvenile Groupšs Consumer Relations Department by “Clicking Here”, or fax us at 1-800-207-8182, or write to the following address:

Dorel Juvenile Group
Consumer Relations Department
PO Box 2609
Columbus, IN 47202-2609

You may also contact the Consumer Relations Department at 1-800-544-1108 where you can speak to a Consumer Relations Representative. Hours of operation for our 800 number are Monday ­ Thursday 7:00 AM to 6:00 PM EST and 7:00 AM to 4:30 PM EST on Friday. Proof of purchase is required. Not all Options 5 High Chairs are affected by the recall.

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