Bed Rails
- When using a bed rail, does my bed need to have a box spring?
- What would cause the bed rail to not stay in place on my bed?
- Are there any warranties for my bed rails?
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When using a bed rail, does my bed need to have a box spring?
The Cosco bed rails are designed to be used with a standard mattress and box spring. Never use the bed rail without a mattress or a box spring.
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What would cause the bed rail not to stay in place on my bed?
The bed rail may not stay in place if it is missing the rubber tips on the end of the arms or if you are using the bed rail without a mattress and box spring.
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Are there any warranties for my bed rails?
Dorel Juvenile Group warrants its products to be free from defects in workmanship and material under normal household use and service for one year following date of purchase for most products. Some of our products have extended warranties. This warranty shall not apply to damages arising from neglect, accidental damage, or commercial use of the product. This is a limited warranty. Liability for consequential property damage is expressly excluded. Proof of purchase is required. To make a claim under this warranty, you must contact Dorel Juvenile Groupšs Consumer Relations Department by “Clicking Here”, or fax us at 1-800-207-8182, or write to the following address:
Dorel
Juvenile Group
Consumer Relations Department
P.O. Box 2609
Columbus, IN 47202-2609
You may also contact the Consumer Relations Department at 1-800-544-1108 where you can speak to a Consumer Relations Representative. Hours of operation for our 800 number are Monday — Thursday 7:00 AM to 6:00 PM EST and 7:00 AM to 4:30 PM EST on Friday. Proof of purchase is required. Not all Options 5 High Chairs are affected by the recall.
